— Fast Containment and Expert Investigation When It Matters Most
Incident Response & Digital Forensics
When a breach happens, speed matters. Our Jakarta-based incident response team provides fast containment, forensic investigation, breach notification support, and full recovery assistance. Available 24/7 on retainer or on-demand.
Rapid Response
Our incident responders are on-call 24/7. Retainer customers get a guaranteed 2-hour initial response SLA, with on-site deployment in Jakarta within 4 hours when needed.
Forensic Expertise
Certified digital forensics investigators who preserve evidence to international standards. Findings hold up in Indonesian courts and regulatory proceedings.
Full Recovery Support
We go beyond containment and investigation. We guide your team through system recovery, hardening, and lessons-learned to prevent it from happening again.
— Capabilities
What's included
Emergency Incident Response
24/7 emergency response for active breaches, ransomware attacks, and insider threats. Remote triage starts within 2 hours for retainer customers.
Digital Forensics & Evidence Preservation
Forensic acquisition and analysis of disk images, memory dumps, network captures, and cloud logs using court-admissible chain-of-custody procedures.
Breach Notification Support
We guide you through UU PDP and OJK breach notification obligations, help draft regulator notifications, and prepare customer communications within mandated timeframes.
IR Planning & Tabletop Exercises
We build your incident response plans and playbooks, then run executive tabletop exercises so your team practices before a real incident hits.
Ransomware Response
Specialized ransomware containment, decryption assessment, negotiation advisory, and recovery planning to minimize business disruption and reduce ransom payment risk.
Post-Incident Hardening
After recovery, we do a root cause analysis and implement targeted hardening to close the attack vectors that were used during the incident.
— How It Works
How It Works
Triage
We immediately assess the incident scope, affected systems, and business impact to prioritize containment and get the right people involved.
Contain
Isolate compromised systems, revoke attacker access, and put emergency controls in place to stop the spread.
Investigate
Forensic investigation to map the full attack timeline: entry vector, data accessed or stolen, and attacker persistence mechanisms.
Recover & Harden
Restore systems from clean backups, fix the exploited vulnerabilities, and deliver a post-incident report with recommendations to prevent recurrence.
Triage
We immediately assess the incident scope, affected systems, and business impact to prioritize containment and get the right people involved.
Contain
Isolate compromised systems, revoke attacker access, and put emergency controls in place to stop the spread.
Investigate
Forensic investigation to map the full attack timeline: entry vector, data accessed or stolen, and attacker persistence mechanisms.
Recover & Harden
Restore systems from clean backups, fix the exploited vulnerabilities, and deliver a post-incident report with recommendations to prevent recurrence.
— Compliance
Regulatory alignment
This service helps you meet these regulatory requirements.
UU PDP requires data controllers to notify the Minister and affected data subjects of breaches within 14 days. Our IR team makes sure notification obligations are met accurately and on time.
OJK requires financial institutions to report significant IT incidents to the regulator within defined timeframes. We provide the documentation and support needed to meet these obligations.
Critical information infrastructure operators must report cyber incidents to BSSN. Our team coordinates notification and supports BSSN's investigation requirements.
— FAQ
Common questions
Retainer customers get a guaranteed 2-hour remote response from the time they call our 24/7 IR hotline. On-site deployment in Jakarta can happen within 4 hours. Without a retainer, initial response typically starts within 4-6 hours depending on analyst availability.
Yes. Our IR Retainer gives you a bank of pre-paid response hours, priority access to senior responders, annual IR plan development and review, and a tabletop exercise each year. Retainer customers also get discounted rates on any hours used beyond the bank.
Yes. Our forensic investigators follow international evidence handling standards (ISO/IEC 27037) and maintain strict chain-of-custody documentation. Our reports have been accepted in Indonesian court proceedings and regulatory investigations. We can also provide expert witness testimony when needed.
Ready to get started?
Let's talk about how Alpha Code can strengthen your security.