— Fast Containment and Expert Investigation When It Matters Most
Incident Response & Digital Forensics
When a breach happens, speed matters. Our Jakarta-based incident response team gives you fast containment and forensic investigation. We also support breach notification and full recovery. Available 24/7 on retainer or on-demand.
What effective incident response requires
FIRST 72 HOURS
Evidence and containment decisions determine breach outcomes
Organisations without set incident response procedures make worse decisions under pressure. They isolate systems in ways that destroy forensic evidence. They communicate before legal counsel is engaged. They accept attacker demands without trying the alternatives. A practised team and tested procedures must be in place before an incident, not assembled during one.
REGULATORY OBLIGATIONS
UU PDP and OJK set notification windows that must be met
UU PDP requires notification to Kominfo within 14 days of a personal data breach. OJK requires incident reports from regulated financial institutions within 30 days. Missing these windows adds regulatory exposure on top of the incident. So notification management must be a standard part of any incident response engagement.
RANSOMWARE SPECIFICS
Ransom payment decisions need a framework before an incident occurs
Organisations that decide whether to pay a ransom under pressure, without expert guidance, often regret the choice. Decryption assessment, backup recovery evaluation, and negotiation advisory must all happen before any payment decision. In most cases where backups are well maintained, payment can be avoided.
Rapid Response
Our incident responders are on-call 24/7. Retainer customers get a guaranteed 2-hour initial response SLA. We can be on-site in Jakarta within 4 hours when needed.
Forensic Expertise
Certified digital forensics investigators preserve evidence to international standards. Findings hold up in Indonesian courts and regulatory proceedings.
Full Recovery Support
We go beyond containment and investigation. We guide your team through system recovery, hardening, and lessons-learned. This helps stop it from happening again.
— Capabilities
What's included
Emergency Incident Response
24/7 emergency response for active breaches, ransomware attacks, and insider threats. For retainer customers, remote triage starts within 2 hours.
Digital Forensics & Evidence Preservation
We acquire and analyze disk images, memory dumps, network captures, and cloud logs. We use court-admissible chain-of-custody procedures.
Breach Notification Support
We guide you through UU PDP and OJK breach notification duties. We help draft regulator notifications and prepare customer messages within the required timeframes.
IR Planning & Tabletop Exercises
We build your incident response plans and playbooks. Then we run executive tabletop exercises so your team practices before a real incident hits.
Ransomware Response
Specialized ransomware containment, decryption assessment, negotiation advisory, and recovery planning. This limits business disruption and lowers ransom payment risk.
Post-Incident Hardening
After recovery, we run a root cause analysis. We then apply targeted hardening to close the attack vectors used during the incident.
— How It Works
How It Works
Triage
We quickly assess the incident scope, affected systems, and business impact. This lets us rank containment and get the right people involved.
Contain
Isolate compromised systems, revoke attacker access, and put emergency controls in place to stop the spread.
Investigate
We run a forensic investigation to map the full attack timeline. This covers the entry vector, data accessed or stolen, and attacker persistence mechanisms.
Recover & Harden
We restore systems from clean backups and fix the exploited vulnerabilities. We then deliver a post-incident report with steps to prevent it happening again.
Triage
We quickly assess the incident scope, affected systems, and business impact. This lets us rank containment and get the right people involved.
Contain
Isolate compromised systems, revoke attacker access, and put emergency controls in place to stop the spread.
Investigate
We run a forensic investigation to map the full attack timeline. This covers the entry vector, data accessed or stolen, and attacker persistence mechanisms.
Recover & Harden
We restore systems from clean backups and fix the exploited vulnerabilities. We then deliver a post-incident report with steps to prevent it happening again.
— Compliance
Regulatory alignment
This service helps you meet these regulatory requirements.
UU PDP requires data controllers to notify the Minister and affected data subjects of breaches within 14 days. Our IR team makes sure you meet these duties accurately and on time.
OJK requires financial institutions to report major IT incidents to the regulator within set timeframes. We give you the documentation and support needed to meet these duties.
Critical information infrastructure operators must report cyber incidents to BSSN. Our team coordinates notification and supports BSSN's investigation requirements.
— FAQ
Common questions
Retainer customers get a guaranteed 2-hour remote response. The clock starts when they call our 24/7 IR hotline. We can be on-site in Jakarta within 4 hours. Without a retainer, initial response usually starts within 4-6 hours, based on analyst availability.
Yes. Our IR Retainer gives you a bank of pre-paid response hours and priority access to senior responders. It also includes annual IR plan development and review, plus a tabletop exercise each year. Retainer customers get discounted rates on any hours used beyond the bank.
Yes. Our forensic investigators follow international evidence handling standards (ISO/IEC 27037). They keep strict chain-of-custody documentation. Our reports have been accepted in Indonesian court proceedings and regulatory investigations. We can also give expert witness testimony when needed.
We handle ransomware attacks, business email compromise (BEC), data exfiltration, DDoS, insider threats, and supply chain compromises. Our team knows the incident types common in Indonesia. That includes ransomware campaigns targeting Indonesian banks and government agencies.
Incident response is the active work of containing a live attack, limiting damage, and restoring operations. Digital forensics is the post-incident investigation. It reconstructs what happened, identifies the attacker, and produces legally defensible evidence. Alpha Code gives you both as a unified DFIR (Digital Forensics and Incident Response) service.
Our incident response team works with your existing SIEM, EDR, and network monitoring tools. We do not require you to replace them. We are tool-agnostic, with experience across Splunk, IBM QRadar, Microsoft Sentinel, CrowdStrike, SentinelOne, and open-source platforms common in the Indonesian market.
Yes. Our proactive IR planning service covers tabletop exercises and playbook development for your most likely threat scenarios (ransomware, data breach, BEC). It also covers communication templates for regulators and affected customers, plus role assignments for your internal response team. Organisations with a tested IR plan contain incidents much faster on average.
Related reading
- AI-Powered Cyber Attacks in Indonesia 2026: What CISOs Need to Know
A practical look at how AI is being used against Indonesian enterprises in 2026, and the specific controls that matter.
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